NextMoveHQ Privacy Policy

Effective Date: August 29, 2025 • Last Updated: August 29, 2025

1. Introduction

Flux Capital RE 1 LLC ("NextMoveHQ," "we," "us," or "our") operates the NextMoveHQ platform, a comprehensive real estate technology platform that provides software tools and services to real estate professionals, brokerages, and their clients. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website, mobile applications, and services (collectively, the "Platform").

Important Notice: NextMoveHQ is a technology platform provider. We are not a licensed real estate brokerage, broker, or agent. We do not provide real estate brokerage services or real estate advice. All real estate transactions and professional services are conducted by licensed real estate professionals who use our Platform.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly when you:

• Create an account or profile
• Use Platform features and services
• Upload or input property listings, client information, or transaction data
• Communicate through our Platform
• Contact us for support
• Participate in surveys or promotional activities

This information may include:

• Account Information: Name, email address, phone number, business address, professional license numbers, brokerage affiliation
• Profile Information: Professional biography, photo, areas of expertise, certifications
• Transaction Data: Property details, listing information, offer details, closing dates, commission structures
• Client Information: Contact details, property preferences, showing history, communications
• Financial Information: Commission calculations, expense tracking, payment processing details
• Communications: Messages, emails, notes, and feedback within the Platform
• Marketing Content: Custom materials, campaigns, and advertising preferences
• Documents: Contracts, disclosures, photos, virtual tours, and other transaction-related files

2.2 Information We Collect Automatically

When you use our Platform, we automatically collect:

• Device Information: Hardware model, operating system, unique device identifiers, mobile network information
• Usage Data: Features accessed, actions taken, time spent, search queries, property views
• Log Information: IP address, browser type, access times, pages viewed, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to collect information about your browsing activities

2.3 Information from Third Parties

We may receive information from:

• MLS Systems: Property data and listing information through our MLS integrations
• Payment Processors: Transaction confirmations and payment status (no sensitive financial details)
• Publicly Available Sources: Professional licensing information and public records

2.4 AI and Analytics

We use modern artificial intelligence technologies, including GPT-4 and proprietary machine learning models, to:

• Analyze user behavior patterns
• Generate content suggestions and marketing materials
• Optimize property matching and recommendations
• Predict market trends and identify potential opportunities
• Enhance image processing and organization
• Provide intelligent search and filtering capabilities

3. How We Use Your Information

We use collected information to:

3.1 Provide and Improve Our Services

• Enable Platform features and functionality
• Process transactions and facilitate communications
• Generate analytics and performance metrics
• Personalize user experience and recommendations
• Develop new features and improve existing ones

3.2 Support Business Operations

• Manage accounts and authenticate users
• Provide customer support and respond to inquiries
• Monitor Platform performance and security
• Conduct research and analysis
• Enforce our Terms of Service and policies

3.3 Marketing and Communications

• Send transactional emails and Platform notifications
• Provide marketing communications (with your consent)
• Announce new features and updates
• Share industry insights and educational content

4. How We Share Information

4.1 Within the Platform Ecosystem

Information is shared within our Platform based on user roles and permissions:

• Clients can access only their own information and content shared with them by their agent
• Agents can access:
  • Their own information and business data
  • Information about their clients
  • Shared information from team members within their brokerage
• Brokerage Administrators can access:
  • All data related to agents in their brokerage
  • Client information associated with their brokerage’s agents
  • Aggregate performance and compliance data

4.2 Service Providers

We share only the minimum necessary information with third-party service providers to operate our Platform:

• Payment Processors: Transaction amount and basic payment details (no full financial information)
• MLS Systems: Search queries and property access requests
• Cloud Infrastructure: Encrypted data storage and processing
• Analytics Providers: Aggregated usage statistics

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.3 Legal Requirements

We may disclose information when required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Protect our rights, property, or safety
• Investigate potential violations of our Terms of Service
• Detect, prevent, or address fraud or security issues

4.4 Business Transfers

If NextMoveHQ is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Secure access controls and authentication
• Regular security assessments and monitoring
• Secure data center infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information indefinitely to:

• Maintain historical transaction records
• Provide continuous service to returning users
• Comply with legal and regulatory requirements
• Support analytics and Platform improvements

Even if you close your account, we retain your information for legal, regulatory, and legitimate business purposes. You may request deletion of certain personal information subject to legal requirements and our data retention policies.

7. Your Rights and Choices

7.1 Access and Updates

You can access and update your account information through your Platform settings or by contacting us.

7.2 Communication Preferences

• You consent to receive communications when you sign up for our Platform
• You can opt out of marketing communications at any time through:
  • Unsubscribe links in our emails
  • Your account settings
  • Contacting us at Support@nextmovehq.com
• Transactional communications related to your account cannot be opted out of while you maintain an account

7.3 Cookies

Most browsers allow you to control cookies through settings. However, disabling cookies may limit your ability to use certain Platform features.

7.4 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at Support@nextmovehq.com.

9. Children's Privacy

Our Platform is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Sending notice to your registered email address
• Displaying a prominent notice on our Platform

Your continued use of our Platform after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

13. SMS/Text Messaging Terms of Service

Program Name: NextMoveHQ SMS Alerts

13.1 Program Description

When you opt in to receive text messages from NextMoveHQ, you may receive account updates, notifications about property listings, showing confirmations, transaction updates, security alerts, and other service-related messages.

13.2 How to Opt Out

You can cancel the SMS service at any time. Just text "STOP" to the short code or phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

13.3 Help and Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Support@nextmovehq.com.

13.4 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

13.5 Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your account activity and preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

13.6 Privacy

If you have any questions regarding privacy, please read our privacy policy at https://www.nextmovehq.com/privacy.

14. Additional Provisions

14.1 No License to Reproduce Data

All data, content, and information available through our Platform is proprietary and protected by intellectual property laws. Users may not reproduce, distribute, modify, or create derivative works from any Platform data without our express written permission.

14.2 Professional Services Disclaimer

NextMoveHQ provides technology services only. We are not licensed to provide real estate brokerage services, legal advice, tax advice, or other professional services. Users should consult with appropriate licensed professionals for such services.

14.3 Platform Data Usage

By using our Platform, you acknowledge that we may use aggregated and anonymized data for:

• Industry research and benchmarking
• Platform improvements and feature development
• Market insights and trend analysis
• Machine learning model training

Individual users and transactions will not be identifiable in any aggregated data uses.